Conversion Rates
Image courtesy of Smart Insights

Mobile Wallet Content Marketing

Mobile wallet apps have created marketing opportunities that are starting to show maturity.

These tools now allow marketers to tailor content that rewards loyal customers with bespoke coupons, promotions, gift cards and much more. Other uses include event ticketing, boarding passes or membership cards.

The primary focus we’re seeing today involves engagement. Brands are looking to engage consumers and existing customers with content prompted by geolocation apps.

• 48% of consumers start mobile research with a search engine. (Smart Insights)

• 48% of consumers start mobile research with a search engine. (Smart Insights)

• 33% of consumers start mobile research with a branded website. (Smart Insights)

• 26% of consumers start mobile research with a branded app. (Smart Insights)

Getting Inside a Customer’s Phone

When used strategically, mobile content tools are deployed in a coordinated email marketing campaign.

Digital coupons sent in an email can be created and customised with company branding and then sit inside a customer’s smartphone wallet.

• Mobile email opens have grown by 180% in the last three years. (Email Monday)

• Mobile email opens have grown by 180% in the last three years. (Email Monday)

• 79% of people surveyed use their smartphone for reading email — a higher percentage than those who used it for making calls. (Email Monday)

• 91% of mobile users say that access to content is very important. (Wolfgang Jaegel)

Of course, other channels can also be used. Mobile passes can get to your customers via SMS, social channels, banners, QR codes and more. The means of distribution is pretty flexible once the strategic purpose is clarified.

This is a gamechanger for marketers wanting to reach consumers who don’t already have your app installed. It means a marketing campaign can live inside the customers’ mobile device to be activated when needed.

The conversation can also keep moving. Mobile marketing tools like passes can be updated with new content in real time.

Pushy…But Convenient

Push notifications are welcome when they are relevant. The convenience offered for informing customers about something new is generally appreciated. And if not, they can turn off notifications, but in most cases these notifications are viewed as useful – if they are useful!

This is where location-based notifications come into play.

Bricks and mortar retailers are increasingly taking advantage of mobile wallet apps to send geo-based notifications – messages, offers, reminders, updates – directly to a customer’s phones to amplify a campaign when it is most relevant.

This is really what separates a mobile marketing campaign from a regular campaign. It’s customised and targeted in a highly personal way because it sits in your pocket, and is activated depending on where you are.

 

Uses for Mobile Wallet

 

TractionNext has integrated Passes Wallet into its marketing automation platform. For effective mobile marketing campaigns, contact a digital specialist today to see how you can get started.

About Traction Digital

Traction Digital are experts in acquisition and engagement, streamlining the execution of cross-channel marketing campaigns, including lifecycle email, abandoned cart, promotions and ROI tracking.

If you would like to know how we can help your business click here to get in touch.

Originally written by Garth Montgomery, Content Specialist for PMP Limited